BPM Skills in 2017 – Hot or Not

BPM Skills in 2017 – Hot or Not

It’s Not Your Daddy’s BPM.

Some of the things we were traditionally doing as BPM practitioners are no longer seen as important. New trends are emerging. Hype level is very high.

Do you want to know which BPM skills will be really useful in 2017?

I do 🙂

To help you focus on relevant things and skip things that will not give results this year I asked some of the best BPM experts in the world two questions:


1. What are the skills and techniques that can help BPM practitioners create value for their organizations in 2017?

2. Which skills are no longer relevant or not practically applicable yet (hype)

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Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

When I was a kid I enjoyed reading about heroes and gods from Greek mythology (and now I work for a company offering BPM tool called ADONIS – is it a coincidence?).

One of my favorite was the one of Theseus who defeated the Minotaur. To do so he had to enter the dangerous Labyrinth created by Daedalus. He would not make it without help from Ariadne as she gave him instructions and the thread, so that he would not get lost.

Today many organizations venture into realm of Digital Transformation. They want to become heroes for their customers (i.e. create outstanding Customer Experience).

Some will be successful – even though their CEOs will probably not be immortalized in myths 🙂 Some will fail.

What will make the difference? Having some guidance on what to do and proper tools supporting the Digital Transformation.

Neil Ward-Dutton from MWD Advisors shares tips on how to weave the ‘digital thread’ through your operations, products and services to support new customer experiences.
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Clay Richardson on Customer Journey Mapping and Lean Startup for BPM

Clay Richardson on Customer Journey Mapping and Lean Startup for BPM

If you had a chance to read recent post with predictions from top BPM influencers about hot BPM skills in 2016 you could notice Customer Journey Mapping being mentioned several times.

To help you decide if you should consider adding it to your BPM toolbox, I invited Clay Richardson from Forrester Research for an interview.

Clay shares many great insights on topics like Customer Journey Mapping and aligning it with BPM, Lean Startup Techniques, Low-Code Application Development and much more.

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