https://bpmtips.com/interview-with-steve-towers-customer-experience-management-and-bpm/ Practical BPM tips for business process analysts and process managers Sun, 13 Nov 2016 21:16:37 +0000 hourly 1 https://bpmtips.com/interview-with-steve-towers-customer-experience-management-and-bpm/#comment-2077 Tue, 16 Aug 2016 22:52:03 +0000 http://bpmtips.com/?p=603#comment-2077 Very much enjoyed the interview, thank you Zbigniew. If anyone wants a copy of the book Outside-In, or indeed to contact me directly, please drop me a line steve.towers@bpgroup.org

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