Below you can find videos from a MOOC “Fundamentals of Business Process Management” Part 3: “Process implementation and monitoring” courtesy of Professor Marcello La Rosa.
For updates please check: http://fundamentals-of-bpm.org/mooc/
Copyright 2015-2017, Queensland University of Technology. All rights reserved.
Chapter 11: Process Monitoring
Introduction to monitoring and controlling
Artefacts
Methods
Dimensions
Operational dashboards
Tactical dashboards
Strategic dashboards
Introducing process mining
Process mining methods
Structure of event logs
Challenges of extracting event logs
Introducing the Alpha algorithm
Using a footprint matrix
Building the process model
Introducing Heuristics Miner
Example: Heuristics Miner
Fuzzy Miner
Suncorp: Defining the problem
Suncorp: Presenting the results
Disco tutorial: Discovery and simplification
Disco tutorial: Statistics and case types
Disco tutorial: Variants and performance mining
Disco tutorial: Performance mining: Replaying a log
Disco tutorial: Conformance checking
Process mining methodology
Frame and plan the problem
Collect and analyse the data
Closing
Final words of wisdom