Steve Towers – BPM and Customer Experience Management

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List of the places where you can follow Steve:
SPEAKING | http://www.stevebtowers.com
FACEBOOK | http://facebook.com/BPGtraining
YOUTUBE | http://youtube.com/user/snoozers69
SLIDESHARE | http://www.slideshare.net/stowers
GOOGLE+ | https://plus.google.com/+stevetowers
AMAZON | http://amazon.com/author/stevetowers

Gift #1 Outside-In Strategic Matrix (OISM)

Gift #2 The Successful Customer Outcome Canvas (SCOC)

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