Below you can find videos from a MOOC “Fundamentals of Business Process Management” Part 2: “Process analysis and redesign” courtesy of Professor Marcello La Rosa.
For updates please check: http://fundamentals-of-bpm.org/mooc/
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Chapter 6: Qualitative process analysis
Value-added analysis
Value added
Business value added
Non-value added
Introducing the seven sources of waste
Unnecessary transportation
Motion
Inventory
Waiting
Defects
Over-processing
Over-production
Issue registers
Root cause analysis