Below you can find videos from a MOOC “Fundamentals of Business Process Management” Part 3: “Process implementation and monitoring” courtesy of Professor Marcello La Rosa.
For updates please check: http://fundamentals-of-bpm.org/mooc/
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Chapter 9: Process-Aware Information Systems
What is process automation?
Example: Process automation
When to apply process automation?
The contracts creation process
The introduction of customer packages
The division of labour
Introduction of the case transfer system
The process automation solution
Introduction of automated activities
Benefits of the solution
Process automation technology
Process modelling tool, execution engine and worklist handler
Administration and monitoring tools, external services
Advantages and challenges