Below you can find videos from a MOOC “Fundamentals of Business Process Management” Part 2: “Process analysis and redesign” courtesy of Professor Marcello La Rosa.
For updates please check: http://fundamentals-of-bpm.org/mooc/
Copyright 2015-2017, Queensland University of Technology. All rights reserved.
Chapter 8: Process Redesign
Why process redesign?
What is process redesign?
Redesign approaches
Tools for redesign
Process Model Canvas
Example: Process Model Canvas
Introduction to Business Process Reengineering (BPR)
Ford procurement process
Ford procurement reengineered
BPR principle 1
BPR principle 2
BPR principle 3
BPR principle 4
Example: BPR
Heuristic process redesign
Redesign heuristics
Heuristic 1: Task elimination
Heuristic 2: Task composition
Examples: Task composition and decomposition
Heuristic 3: Triage
Examples: Specialisation and generalisation
Heuristic 4: Re-sequencing
Example: Re-sequencing
Heuristic 5: Enhance parallelism
Example: Enhance parallelism
Heuristic 6: Process specialisation and standardisation
Example: Process specialisation and standardisation
Heuristic 7: Resource optimisation
Example: Resource optimisation
Heuristic 8: Communication optimisation
Example: Front-loaded process
Heuristic 9: Automation
Example: Heuristics
Prioritising redesign options