BPM Skills in 2019 – Hot or Not

BPM Skills in 2019 – Hot or Not

Chances are you have big plans for this year. But how to make those plans turn into reality?

Even brightest idea does not transform into results without:

a) Good old-fashioned hard work

b) Knowledge what to do and how to do it.

I cannot help you with point a, but for point b… 🙂

As in previous years I prepared for you answers from experts about hot skills for process/automation professionals.

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How Can BPM and Customer Journey Mapping be Used Together?

How Can BPM and Customer Journey Mapping be Used Together?

Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives.

Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to success in the age of the customer. Is it really so?

This article (originally published on BPTrends) shows relations between process modelling and customer journey mapping.

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BPM Skills in 2018 – Hot or Not

Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided.

To help you make 2018 your best year ever I asked 20+ BPM experts about the skills that will be hot this year.

As you will see I kept the basic structure used in 2016 and 2017 version of this post, but to make it more actionable added a question about the best resources to learn the hot BPM skills.

Plus – this time I have something extra 🙂

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Back to school 2017: free online courses for BPM professionals

Back to school 2017: free online courses for BPM professionals

My reader asked me to provide an updated list of MOOC courses for BPM professionals taking place in Q3 and Q4 of 2017, so I thought it would be fun to extend it a bit and make a “Back to school” series.

In this post you will find an overview of MOOC courses, further posts will cover books and other sources of knowledge. Enjoy!

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BPMN Interchange Capability Demonstration 2017

BPMN Interchange Capability Demonstration 2017

Are you interested in BPMN? Do you want to see how to move from designing a process to automation?

On June 5th 2017 during OMG Technical Meeting in Brussels BPMN Model Interchange Working Group (BPMN MIWG) presented the Interchange Capability Demonstration.

Below you can see the full recording of the event.

Since I got quite a few questions about the demo scenario from the viewers I thought it would be useful to provide an explanation of what was presented 🙂

What is the BPMN MIWG

As you will learn from the introduction done by Denis who chairs the BPMN MIWG, the goal of our group is to make BPMN interoperability true.

What does it mean in practice? Well – if you write a text document in Word, you would expect that content and formatting will be preserved if your colleague opens it in Google Docs – right?

BPMN is a standard notation for modelling processes. What you create are models, not just pretty pictures. So you can create a process diagram in one tool, send it to your colleague who is using different tool for feedback and extensions and move the ready “business diagram” for your IT specialists who will use it for automating the process. You do not need to re-create a diagram in each tool. You do not need to worry about problems with distorted diagrams. Not only visible attributes (e.g. task types) can be preserved but also hidden attributes that are part of the spec or are execution vendor’s extensions.

Sounds obvious? It was not that obvious in 2013 when the group was started. Before that each vendor had to interpret the specification and test their solution with few selected tools to see if everything is fine. This was hard, time consuming and resulted in many problems with exchanging models.

Luckily for the world (or at least this part of the world interested in BPMN 🙂 Denis Gagne from Trisotech started the BPMN MIWG and vendors interested in BPMN (including BOC Group) got a chance to work together to improve their tools interoperability.

Since this time we did 6 public demonstrations of the interoperability (including the last one in Brussels), prepared over 10 test models and performed tests of over 30 tools (both modelling and automation). Below you can see the preview of the table with test results. Please note it was not updated after the last demo yet (and does not show e.g. results of ADONIS NP).

On the BPMN MIWG page you can see all details of our work – including past demos.

What was presented during the demo

During this demo we were collaboratively modelling few interrelated processes of new employee onboarding. The demo scenario was inspired by a process prepared for new ADONIS NP training videos (ADOmoney Bank case study). The initial models were afterwards extended by Francois from W4 and tweaked by the whole group during few months of preparations for the demo led by Denis.

Why did we need so much time to prepare? It’s because for the first time we were exchanging that many “hidden attributes”. Plus for the first time we tested importing and exporting many diagrams in one file.

Below you can see a picture showing the processes and how were they split into various tools participating in demo.

Common question I got was: Why did you use 9 tools to model 4 diagrams and did it in parallel? Answer is simple: we wanted all the modelling tools to participate actively and did not want to bore the viewers by showing everything in a sequence.

Modelling part

At 8:40 you will see how Tim starts modelling the (main) Onboarding process with Yaoqiang BPMN Editor.

UPDATE: high-def graphic of a final Onboarding diagram

Now Tobias from Signavio steps in and starts modelling the IT process and afterwards Boris from CaseAgile creates second lane of the main pool.

UPDATE: high-def graphic of a final IT diagram

When Tim, Tobias and Boris finished their models (please note that invisible attributes were added in this part e.g. Data Store parameters by Tim) they saved the diagrams to a common Dropbox repository and second wave of participants joined around 12:48.

I started by importing Tim’s diagram to ADONIS and extending it. Francois from (ITESOFT) W4 did the same with model created by Boris, while Antonio (from ITP commerce) continued work of Tobias.

If you look closely you can see that we show hidden attributes added by our colleagues one step earlier (e.g. I am showing Data Store unlimited plus xsd:string definition added by Tim using special feature of ADONIS which allows you not only to take over any data from other tools, but also view and edit it).

Around 17:48 things are getting really busy (luckily Denis was providing narration all the time). Francois had a big diagram to create, so he continues, while next round of participants joins: Simon from Trisotech (who will be merging all the diagrams), Falko from Camunda (who will be modelling the Payroll pool) and Alessandro from Esteco (modelling Facilities pool).

UPDATE: high-def graphic of a final Payroll diagram

UPDATE: high-def graphic of a final Facilities diagram

When all the diagrams were done and merged by Simon, Boris returns (at 25:52) to show the result in additional tool: BPMN View.

Automation part

At 26:30 the models are moved to the automation tools. Only selected parts of the process were shown in order to save time, but the results were impressive and the audience liked it.

You could see how our process is automated on Omny Link (presented by Tim), Camunda (presented by Falko) and W4 (presented by Benjamin).

Please note that automation did not happen “automagically” in a matter of minutes. Our colleagues were using models from our previous session since automation of a process takes some time (especially if you need to add some nice looking forms, provide integration with other systems etc). However after the event Falko showed me how to move from a simple diagram to a proof of concept automation in a matter of 15 minutes. While sitting in a train!

Your takeaways

1) BPMN allows you to interchange diagrams between various tools.
2) You can model “business diagram” in one tool and move the diagram to the automation tool where it will be extended with needed details and executed. And than you can move the diagram back to the “business tool” (it’s called “roundtrip”).
3) If you want to see how your current (or potential) tool supports BPMN interchange you should take a look at the BPMN MIWG page and see the demo recordings plus test results.

PS. You can also view few tweets with pictures from the event:

There was also a press release about it.

BPM Skills in 2017 – Hot or Not

BPM Skills in 2017 – Hot or Not

It’s Not Your Daddy’s BPM.

Some of the things we were traditionally doing as BPM practitioners are no longer seen as important. New trends are emerging. Hype level is very high.

Do you want to know which BPM skills will be really useful in 2017?

I do 🙂

To help you focus on relevant things and skip things that will not give results this year I asked some of the best BPM experts in the world two questions:

1. What are the skills and techniques that can help BPM practitioners create value for their organizations in 2017?

2. Which skills are no longer relevant or not practically applicable yet (hype)

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BPMN in practice – Intermediate events

One of my favorite BPMN 2.0 features are intermediate events. While it is relatively easy to grasp the concept of start events and end events, not everyone understands intermediate events and I get lots of questions from my students about them.

I recently updated the video about intermediate events for my course on Udemy and thought it can be useful for you too.

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