Do you want to learn more about BPM skills in 2020? Part 3 of the post is waiting for you!
January is often time when we come up with resolutions for a new year. While it is easy to decide that we want to change something, change will not happen unless we start doing something differently.
That’s why, like in the past years, I prepared for you post with suggestion regarding skills which will be useful for process professionals.
Chances are you have big plans for this year. But how to make those plans turn into reality?
Even brightest idea does not transform into results without:
a) Good old-fashioned hard work
b) Knowledge what to do and how to do it.
I cannot help you with point a, but for point b… 🙂
As in previous years I prepared for you answers from experts about hot skills for process/automation professionals.
Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives.
Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to success in the age of the customer. Is it really so?
This article (originally published on BPTrends) shows relations between process modelling and customer journey mapping.
Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided.
Plus – this time I have something extra 🙂
Recently I had a chance to discuss the topic of process management with a CFO of a large company implementing BPM and it made me think how to talk about the benefits of process approach with the top executives.
Those are busy people who don’t have the time to read long and detailed books about BPM. Usually, low-level technical topics or nuanced discussions are not valuable for them as they need a quick overview of the topic (whether it is process-based management or the process automation) plus compelling reason to make a decision.
So I thought that if you are also preparing for a talk with a C-level executive you may find those resources useful (as they were for me):
Keep reading →