Since many of you enjoyed 2015, 2016 and 2017 editions of this post I hope this one will be useful for you too 🙂
Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives.
Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to success in the age of the customer. Is it really so?
This article (originally published on BPTrends) shows relations between process modelling and customer journey mapping.
Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided.
Plus – this time I have something extra 🙂
Recently I had a chance to discuss the topic of process management with a CFO of a large company implementing BPM and it made me think how to talk about the benefits of process approach with the top executives.
Those are busy people who don’t have the time to read long and detailed books about BPM. Usually, low-level technical topics or nuanced discussions are not valuable for them as they need a quick overview of the topic (whether it is process-based management or the process automation) plus compelling reason to make a decision.
So I thought that if you are also preparing for a talk with a C-level executive you may find those resources useful (as they were for me):
Keep reading →
After publishing the post about RPA I got many comments from readers. One of them asked about very interesting topic: how to make executives interested in the process automation. So, I decided to make a follow up (mini) post with good practices on this topic.
My reader asked me to provide an updated list of MOOC courses for BPM professionals taking place in Q3 and Q4 of 2017, so I thought it would be fun to extend it a bit and make a “Back to school” series.
In this post you will find an overview of MOOC courses, further posts will cover books and other sources of knowledge. Enjoy!
Everybody’s talking about the Digital Transformation. But it is not so obvious how to make it happen.
For those of you interested in Digital Transformation I have 2 interesting things: interview with an expert and a survey.
What is your first thought when you hear RPA? Do you think about machines taking our jobs? Or maybe dream how much nicer your life could be if you did not have to do dull and repetitive tasks?
I must admit that not so long ago I thought that RPA is just another hype. But then I decided to learn more about it from the experts and today I am pretty excited about it.
I am happy to share with you guide that will help you successfully implement Robotic Process Automation thanks to the tips from over 30 experts sharing their DO’s and DONT’s.
It’s Not Your Daddy’s BPM.
Do you want to know which BPM skills will be really useful in 2017?
I do 🙂
To help you focus on relevant things and skip things that will not give results this year I asked some of the best BPM experts in the world two questions:
1. What are the skills and techniques that can help BPM practitioners create value for their organizations in 2017?
2. Which skills are no longer relevant or not practically applicable yet (hype)
Keep reading →
Do you want to learn more about Business Process Management? Below you can find a list of BPM related books that I have read and recommend as well as those that I plan to read.