Interview with Steve Towers – Customer Experience Management and BPM

Interview with Steve Towers – Customer Experience Management and BPM

Everybody interested in Customer Experience (CEM) knows the quote about faster horses attributed to Henry Ford. But if asking customers what they want is not sufficient, what should we do instead?

To help you answer this question and show how do the BPM and CEM fit together I invited for an interview Steve Towers.
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Best BPM online courses – 2016 edition

Best BPM online courses – 2016 edition

What were your plans for 2016?
Eat healthy food? Exercise daily? Learn the basics of BPM?

If you waited with the point 3 till now, it is a great time to make the first step 🙂

I already covered some great courses for people interested in BPM for 2015 and early 2016 and today I am happy to share with you list of (free) online courses for the second half of 2016.
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Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

When I was a kid I enjoyed reading about heroes and gods from Greek mythology (and now I work for a company offering BPM tool called ADONIS – is it a coincidence?).

One of my favorite was the one of Theseus who defeated the Minotaur. To do so he had to enter the dangerous Labyrinth created by Daedalus. He would not make it without help from Ariadne as she gave him instructions and the thread, so that he would not get lost.

Today many organizations venture into realm of Digital Transformation. They want to become heroes for their customers (i.e. create outstanding Customer Experience).

Some will be successful – even though their CEOs will probably not be immortalized in myths 🙂 Some will fail.

What will make the difference? Having some guidance on what to do and proper tools supporting the Digital Transformation.

Neil Ward-Dutton from MWD Advisors shares tips on how to weave the ‘digital thread’ through your operations, products and services to support new customer experiences.
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Interview with Sandeep Johal – Process Modeling Best Practices

Interview with Sandeep Johal – Process Modeling Best Practices

Do you hear people asking “Why do we need to draw all those boxes and arrows” and wonder how to convince them that process modeling makes sense? What kind of models really create value for organization? Are there some guidelines that help you create useful models?

To help you answer those questions I have prepared for you interview with Sandeep Johal from Leonardo Consulting.
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Roger Tregear on implementing BPM and building the Office of BPM

Roger Tregear on implementing BPM and building the Office of BPM

One of the most common questions I hear from BPM Tips readers is: “I am developing BPM capabilities in organization. Where should I start? What are the things to focus on and how to make others care about BPM?

To help you find answers for those questions I invited Roger Tregear from Leonardo Consulting for an interview.

Roger shares a lot of practical advice on things you should focus on, proper communication, finding right approach and size for the Office of BPM and many others.
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Decision Management with DMN in practice

Decision Management with DMN in practice

One of the “hot BPM topics” for 2016 is Decision Management. Decision Model and Notation (DMN) is gaining more and more popularity being endorsed by BABOK and having 4 presentations at bpmNEXT 2016.

To help you get started with Decision Model and Notation I asked some of the best DMN experts in the world the following questions:


1. In which industries and projects BPM professionals should consider using DMN?
2. What should be the first (and next) steps of someone who wants to start using decision management with DMN in practice?

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Do you want to learn about DMN?

If you had a chance to read post about BPM skills in 2016 where 13 experts shared their predictions about what will be hot topic in BPM this year you probably noticed that quite a few trends were mentioned.

One of those hot topics is Decision Management and a new standard from OMG: DMN (Decision Model and Notation).

Next week I will have something really interesting for you on this topic, but in the mean time I would like to share with you two ways you can learn more about DMN: bpmNEXT 2016 conference and MOOC “BPMN meets DMN: Business Process and Decision Modeling”.
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