BPMN in practice – Intermediate events

One of my favorite BPMN 2.0 features are intermediate events. While it is relatively easy to grasp the concept of start events and end events, not everyone understands intermediate events and I get lots of questions from my students about them.

I recently updated the video about intermediate events for my course on Udemy and thought it can be useful for you too.

Keep reading →

Interview with Jim Boots – how to approach process modeling and make people care about BPM

Interview with Jim Boots – how to approach process modeling and make people care about BPM

One of the main struggles of BPM practitioners is how to make organization care about Business Process Management. How to make sure that people will be interested in models you create? How to get the executive support for the process management initiative and what kind of support is sufficient?

Does it sound interesting? Read on…
Keep reading →

Interview with Steve Towers – Customer Experience Management and BPM

Interview with Steve Towers – Customer Experience Management and BPM

Everybody interested in Customer Experience (CEM) knows the quote about faster horses attributed to Henry Ford. But if asking customers what they want is not sufficient, what should we do instead?

To help you answer this question and show how do the BPM and CEM fit together I invited for an interview Steve Towers.
Keep reading →

Best BPM online courses – 2016 edition

Best BPM online courses – 2016 edition

What were your plans for 2016?
Eat healthy food? Exercise daily? Learn the basics of BPM?

If you waited with the point 3 till now, it is a great time to make the first step 🙂

I already covered some great courses for people interested in BPM for 2015 and early 2016 and today I am happy to share with you list of (free) online courses for the second half of 2016.
Keep reading →

Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

When I was a kid I enjoyed reading about heroes and gods from Greek mythology (and now I work for a company offering BPM tool called ADONIS – is it a coincidence?).

One of my favorite was the one of Theseus who defeated the Minotaur. To do so he had to enter the dangerous Labyrinth created by Daedalus. He would not make it without help from Ariadne as she gave him instructions and the thread, so that he would not get lost.

Today many organizations venture into realm of Digital Transformation. They want to become heroes for their customers (i.e. create outstanding Customer Experience).

Some will be successful – even though their CEOs will probably not be immortalized in myths 🙂 Some will fail.

What will make the difference? Having some guidance on what to do and proper tools supporting the Digital Transformation.

Neil Ward-Dutton from MWD Advisors shares tips on how to weave the ‘digital thread’ through your operations, products and services to support new customer experiences.
Keep reading →

Interview with Sandeep Johal – Process Modeling Best Practices

Interview with Sandeep Johal – Process Modeling Best Practices

Do you hear people asking “Why do we need to draw all those boxes and arrows” and wonder how to convince them that process modeling makes sense? What kind of models really create value for organization? Are there some guidelines that help you create useful models?

To help you answer those questions I have prepared for you interview with Sandeep Johal from Leonardo Consulting.
Keep reading →