Interview with Adrian Reed – Re-claiming Strategy: a crucial element for organizational success

Strategy is often seen as toy for the top managers – something too high level to have any practical application.

However according to the quote often attributed to Sun Tzu “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat”.

Deep down we all feel that organizations need to make their strategies actionable if they want to succeed.

To show you how to approach this topic and why is it important for all BPM efforts I invited for an interview Adrian Reed.
Keep reading →

BPM Skills in 2017 – Hot or Not

BPM Skills in 2017 – Hot or Not

It’s Not Your Daddy’s BPM.

Some of the things we were traditionally doing as BPM practitioners are no longer seen as important. New trends are emerging. Hype level is very high.

Do you want to know which BPM skills will be really useful in 2017?

I do 🙂

To help you focus on relevant things and skip things that will not give results this year I asked some of the best BPM experts in the world two questions:


1. What are the skills and techniques that can help BPM practitioners create value for their organizations in 2017?

2. Which skills are no longer relevant or not practically applicable yet (hype)

Keep reading →

BPMN in practice – Intermediate events

One of my favorite BPMN 2.0 features are intermediate events. While it is relatively easy to grasp the concept of start events and end events, not everyone understands intermediate events and I get lots of questions from my students about them.

I recently updated the video about intermediate events for my course on Udemy and thought it can be useful for you too.

Keep reading →

Interview with Jim Boots – how to approach process modeling and make people care about BPM

Interview with Jim Boots – how to approach process modeling and make people care about BPM

One of the main struggles of BPM practitioners is how to make organization care about Business Process Management. How to make sure that people will be interested in models you create? How to get the executive support for the process management initiative and what kind of support is sufficient?

Does it sound interesting? Read on…
Keep reading →

Interview with Steve Towers – Customer Experience Management and BPM

Interview with Steve Towers – Customer Experience Management and BPM

Everybody interested in Customer Experience (CEM) knows the quote about faster horses attributed to Henry Ford. But if asking customers what they want is not sufficient, what should we do instead?

To help you answer this question and show how do the BPM and CEM fit together I invited for an interview Steve Towers.
Keep reading →