Do you want to learn more about Business Process Management? Below you can find a list of BPM related books that I have read and recommend as well as those that I plan to read.
BPM books – 2017 reading list Read Post »
Everybody interested in Customer Experience (CEM) knows the quote about faster horses attributed to Henry Ford. But if asking customers what they want is not sufficient, what should we do instead? To help you answer this question and show how do the BPM and CEM fit together I invited for an interview Steve Towers.
Interview with Steve Towers – Customer Experience Management and BPM Read Post »
When I was a kid I enjoyed reading about heroes and gods from Greek mythology (and now I work for a company offering BPM tool called ADONIS – is it a coincidence?). One of my favorite was the one of Theseus who defeated the Minotaur. To do so he had to enter the dangerous Labyrinth