CX | BPM Tips

BPM Skills in 2019 – Hot or Not

By ZbigniewPosted on January 28, 2019Posted in BPM Skills, BPM Toolbox, BPMN, Customer Experience, Digital TransformationTagged BPM, BPMN, Business Architecture, Business Process Architecture, Customer Experience, Customer Journey Mapping, CX, Digital Transformation, DMN, Process Mining, Robotic Process Automation, RPANo Comments

Chances are you have big plans for this year. But how to make those plans turn into reality? Even brightest idea does not transform into results without: a) Good old-fashioned hard work b) Knowledge what to do and how to do it. I cannot help you with point a, but for point b… 🙂 As […]

Clay Richardson on Customer Journey Mapping and Lean Startup for BPM

By ZbigniewPosted on February 5, 2016Posted in UncategorizedTagged Customer Journey Mapping, CX, Lean StartupNo Comments

If you had a chance to read recent post with predictions from top BPM influencers about hot BPM skills in 2016 you could notice Customer Journey Mapping being mentioned several times. To help you decide if you should consider adding it to your BPM toolbox, I invited Clay Richardson from Forrester Research for an interview. […]