Since many of you enjoyed 2015, 2016 and 2017 editions of this post I hope this one will be useful for you too 🙂
Last year I published a guide about RPA with best practices from 30+ BPM and Robotic Process Automation experts.
Since it proved to be very popular I thought you may enjoy some updates and extensions.
First extension is about the RPA tools available on the market. That’s because when you decide that you want to give RPA a try, next frequent step is to select few tools for further analysis.
Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives.
Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to success in the age of the customer. Is it really so?
This article (originally published on BPTrends) shows relations between process modelling and customer journey mapping.
Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided.
Plus – this time I have something extra 🙂
Recently I had a chance to discuss the topic of process management with a CFO of a large company implementing BPM and it made me think how to talk about the benefits of process approach with the top executives.
Those are busy people who don’t have the time to read long and detailed books about BPM. Usually, low-level technical topics or nuanced discussions are not valuable for them as they need a quick overview of the topic (whether it is process-based management or the process automation) plus compelling reason to make a decision.
So I thought that if you are also preparing for a talk with a C-level executive you may find those resources useful (as they were for me):
Keep reading →
After publishing the post about RPA I got many comments from readers. One of them asked about very interesting topic: how to make executives interested in the process automation. So, I decided to make a follow up (mini) post with good practices on this topic.
My reader asked me to provide an updated list of MOOC courses for BPM professionals taking place in Q3 and Q4 of 2017, so I thought it would be fun to extend it a bit and make a “Back to school” series.
In this post you will find an overview of MOOC courses, further posts will cover books and other sources of knowledge. Enjoy!
During my studies I had a chance to meet many brilliant programmers and sysadmins. One of the popular T-shirts among them was a black one with text “Go away or I will replace you with a very small shell script”. Many of them were indeed capable of doing incredible automations. But usually they were not the most popular guys among the less technically skilled 😉
Now with new process automation technologies including RPA some people get excited about the possibility of reducing FTAs. But is it enough to think about the possibilities offered by the new technologies?
I’m very excited to share with you interview with Eric Druker from Booz Allen Hamilton. In this interview Eric shares best practices of implementing RPA and tells what are the errors to avoid (hint: technology is not everything).
Do you know a story from “The 7 Habits of Highly Effective People” about a man who tries to saw down a tree?
He was working hard for hours but without success. And it was because he did not take a break to sharpen a saw.
What was his reasoning?
“I don’t have time to sharpen the saw. I am too busy sawing.”
How is this story connected with a daily life of BPM practitioners?
Everybody’s talking about the Digital Transformation. But it is not so obvious how to make it happen.
For those of you interested in Digital Transformation I have 2 interesting things: interview with an expert and a survey.