January is often time when we come up with resolutions for a new year. While it is easy to decide that we want to change something, change will not happen unless we start doing something differently.
That’s why, like in the past years, I prepared for you post with suggestion regarding skills which will be useful for process professionals.
You can also check the 2019, 2018, 2017 part 1, 2017 part 2, and 2016 version of this post.
Every year is a chance to learn (and use in practice) something new. I believe in learning from the best – this is why on this blog you can find world-class BPM experts sharing their knowledge with you 🙂
I think that one of the best sources of knowledge about Business Process Management is the “Fundamentals of BPM” book along with the MOOC courses based on it.
You may recall from my post “Back to school 2019: free online courses for BPM professionals” that while awesome MOOC course “Fundamentals of BPM” (run till 2017 by QUT) is not available anymore in an interactive form, video recordings are available.
Professor Marcello La Rosa kindly allowed me to present them in a form more convenient than the original PDF (available on http://fundamentals-of-bpm.org/mooc/).
Below you can find links to pages with videos.
Chances are you have big plans for this year. But how to make those plans turn into reality?
Even brightest idea does not transform into results without:
a) Good old-fashioned hard work
b) Knowledge what to do and how to do it.
I cannot help you with point a, but for point b… 🙂
As in previous years I prepared for you answers from experts about hot skills for process/automation professionals.
Since 3 years passed since publishing of a post “Free tools for business (process) analysts – 2015 edition” I thought you may enjoy the update.
Keep reading →
Since many of you enjoyed 2015, 2016 and 2017 editions of this post I hope this one will be useful for you too 🙂
Last year I published a guide about RPA with best practices from 30+ BPM and Robotic Process Automation experts.
Since it proved to be very popular I thought you may enjoy some updates and extensions.
First extension is about the RPA tools available on the market. That’s because when you decide that you want to give RPA a try, next frequent step is to select few tools for further analysis.
Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives.
Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to success in the age of the customer. Is it really so?
This article (originally published on BPTrends) shows relations between process modelling and customer journey mapping.
Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided.
To help you make 2018 your best year ever I asked 20+ BPM experts about the skills that will be hot this year.
As you will see I kept the basic structure used in 2016 and 2017 version of this post, but to make it more actionable added a question about the best resources to learn the hot BPM skills.
Plus – this time I have something extra 🙂
Recently I had a chance to discuss the topic of process management with a CFO of a large company implementing BPM and it made me think how to talk about the benefits of process approach with the top executives.
Those are busy people who don’t have the time to read long and detailed books about BPM. Usually, low-level technical topics or nuanced discussions are not valuable for them as they need a quick overview of the topic (whether it is process-based management or the process automation) plus compelling reason to make a decision.
So I thought that if you are also preparing for a talk with a C-level executive you may find those resources useful (as they were for me):
Keep reading →