BPM Skills in 2017 – Hot or Not

Posted by On Filed under BPM Toolbox, BPMN, Business Analysis, Customer Experience, Digital Transformation, Process improvement 3 Comments
BPM Skills in 2017 – Hot or Not

It’s Not Your Daddy’s BPM.

Some of the things we were traditionally doing as BPM practitioners are no longer seen as important. New trends are emerging. Hype level is very high.

Do you want to know which BPM skills will be really useful in 2017?

I do 🙂

To help you focus on relevant things and skip things that will not give results this year I asked some of the best BPM experts in the world two questions:


1. What are the skills and techniques that can help BPM practitioners create value for their organizations in 2017?

2. Which skills are no longer relevant or not practically applicable yet (hype)

Keep reading →

Interview with Jim Boots – how to approach process modeling and make people care about BPM

Posted by On Filed under BPM Toolbox No Comments
Interview with Jim Boots – how to approach process modeling and make people care about BPM

One of the main struggles of BPM practitioners is how to make organization care about Business Process Management. How to make sure that people will be interested in models you create? How to get the executive support for the process management initiative and what kind of support is sufficient?

Does it sound interesting? Read on…
Keep reading →

Interview with Steve Towers – Customer Experience Management and BPM

Posted by On Filed under BPM Toolbox, Customer Experience 1 Comment
Interview with Steve Towers – Customer Experience Management and BPM

Everybody interested in Customer Experience (CEM) knows the quote about faster horses attributed to Henry Ford. But if asking customers what they want is not sufficient, what should we do instead?

To help you answer this question and show how do the BPM and CEM fit together I invited for an interview Steve Towers.
Keep reading →

Best BPM online courses – 2016 edition

Posted by On Filed under BPM Toolbox, BPMN, Process improvement 1 Comment
Best BPM online courses – 2016 edition

What were your plans for 2016?
Eat healthy food? Exercise daily? Learn the basics of BPM?

If you waited with the point 3 till now, it is a great time to make the first step 🙂

I already covered some great courses for people interested in BPM for 2015 and early 2016 and today I am happy to share with you list of (free) online courses for the second half of 2016.
Keep reading →

Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

Posted by On Filed under BPM Toolbox, Customer Experience, Digital Transformation No Comments
Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services

When I was a kid I enjoyed reading about heroes and gods from Greek mythology (and now I work for a company offering BPM tool called ADONIS – is it a coincidence?).

One of my favorite was the one of Theseus who defeated the Minotaur. To do so he had to enter the dangerous Labyrinth created by Daedalus. He would not make it without help from Ariadne as she gave him instructions and the thread, so that he would not get lost.

Today many organizations venture into realm of Digital Transformation. They want to become heroes for their customers (i.e. create outstanding Customer Experience).

Some will be successful – even though their CEOs will probably not be immortalized in myths 🙂 Some will fail.

What will make the difference? Having some guidance on what to do and proper tools supporting the Digital Transformation.

Neil Ward-Dutton from MWD Advisors shares tips on how to weave the ‘digital thread’ through your operations, products and services to support new customer experiences.
Keep reading →

Interview with Sandeep Johal – Process Modeling Best Practices

Posted by On Filed under BPM Toolbox
Interview with Sandeep Johal – Process Modeling Best Practices

Do you hear people asking “Why do we need to draw all those boxes and arrows” and wonder how to convince them that process modeling makes sense? What kind of models really create value for organization? Are there some guidelines that help you create useful models?

To help you answer those questions I have prepared for you interview with Sandeep Johal from Leonardo Consulting.
Keep reading →