How Can BPM and Customer Journey Mapping be Used Together?

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How Can BPM and Customer Journey Mapping be Used Together?

Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives.

Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to success in the age of the customer. Is it really so?

This article (originally published on BPTrends) shows relations between process modelling and customer journey mapping.

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BPM Skills in 2018 – Hot or Not

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Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided.

To help you make 2018 your best year ever I asked 20+ BPM experts about the skills that will be hot this year.

As you will see I kept the basic structure used in 2016 and 2017 version of this post, but to make it more actionable added a question about the best resources to learn the hot BPM skills.

Plus – this time I have something extra 🙂

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BPM for executives

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Recently I had a chance to discuss the topic of process management with a CFO of a large company implementing BPM and it made me think how to talk about the benefits of process approach with the top executives.

Those are busy people who don’t have the time to read long and detailed books about BPM. Usually, low-level technical topics or nuanced discussions are not valuable for them as they need a quick overview of the topic (whether it is process-based management or the process automation) plus compelling reason to make a decision.

So I thought that if you are also preparing for a talk with a C-level executive you may find those resources useful (as they were for me):
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Back to school 2017: free online courses for BPM professionals

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Back to school 2017: free online courses for BPM professionals

My reader asked me to provide an updated list of MOOC courses for BPM professionals taking place in Q3 and Q4 of 2017, so I thought it would be fun to extend it a bit and make a “Back to school” series.

In this post you will find an overview of MOOC courses, further posts will cover books and other sources of knowledge. Enjoy!

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Interview with Eric Druker – Robotic Process Automation

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Interview with Eric Druker – Robotic Process Automation

During my studies I had a chance to meet many brilliant programmers and sysadmins. One of the popular T-shirts among them was a black one with text “Go away or I will replace you with a very small shell script”. Many of them were indeed capable of doing incredible automations. But usually they were not the most popular guys among the less technically skilled 😉

Now with new process automation technologies including RPA some people get excited about the possibility of reducing FTAs. But is it enough to think about the possibilities offered by the new technologies?

I’m very excited to share with you interview with Eric Druker from Booz Allen Hamilton. In this interview Eric shares best practices of implementing RPA and tells what are the errors to avoid (hint: technology is not everything).

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What are the best podcasts for BPM practitioners

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What are the best podcasts for BPM practitioners

Do you know a story from “The 7 Habits of Highly Effective People” about a man who tries to saw down a tree?

He was working hard for hours but without success. And it was because he did not take a break to sharpen a saw.

What was his reasoning?

“I don’t have time to sharpen the saw. I am too busy sawing.”

How is this story connected with a daily life of BPM practitioners?

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RPA – what do you need to know

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RPA – what do you need to know

What is your first thought when you hear RPA? Do you think about machines taking our jobs? Or maybe dream how much nicer your life could be if you did not have to do dull and repetitive tasks?

I must admit that not so long ago I thought that RPA is just another hype. But then I decided to learn more about it from the experts and today I am pretty excited about it.

I am happy to share with you guide that will help you successfully implement Robotic Process Automation thanks to the tips from over 30 experts sharing their DO’s and DONT’s.

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