Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives. Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to […]
How Can BPM and Customer Journey Mapping be Used Together? Read Post »
Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided. To help you make 2018 your best year ever I asked 20+ BPM experts about the
BPM Skills in 2018 – Hot or Not Read Post »
Recently I had a chance to discuss the topic of process management with a CFO of a large company implementing BPM and it made me think how to talk about the benefits of process approach with the top executives. Those are busy people who don’t have the time to read long and detailed books about
BPM for executives Read Post »
After publishing the post about RPA I got many comments from readers. One of them asked about very interesting topic: how to make executives interested in the process automation. So, I decided to make a follow up (mini) post with good practices on this topic.
Mini guide: How to talk to executives about the process automation? Read Post »
My reader asked me to provide an updated list of MOOC courses for BPM professionals taking place in Q3 and Q4 of 2017, so I thought it would be fun to extend it a bit and make a “Back to school” series. In this post you will find an overview of MOOC courses, further posts
Back to school 2017: free online courses for BPM professionals Read Post »
During my studies I had a chance to meet many brilliant programmers and sysadmins. One of the popular T-shirts among them was a black one with text “Go away or I will replace you with a very small shell script”. Many of them were indeed capable of doing incredible automations. But usually they were not
Interview with Eric Druker – Robotic Process Automation Read Post »
Do you know a story from “The 7 Habits of Highly Effective People” about a man who tries to saw down a tree? He was working hard for hours but without success. And it was because he did not take a break to sharpen a saw. What was his reasoning? “I don’t have time to
What are the best podcasts for BPM practitioners Read Post »
Everybody’s talking about the Digital Transformation. But it is not so obvious how to make it happen. For those of you interested in Digital Transformation I have 2 interesting things: interview with an expert and a survey.
Interview with Alberto Manuel – BPM and Digital Transformation Read Post »
What is your first thought when you hear RPA? Do you think about machines taking our jobs? Or maybe dream how much nicer your life could be if you did not have to do dull and repetitive tasks? I must admit that not so long ago I thought that RPA is just another hype. But
RPA – what do you need to know Read Post »
Do you want to learn more about Business Process Management? Below you can find a list of BPM related books that I have read and recommend as well as those that I plan to read.
BPM books – 2017 reading list Read Post »