Customer Experience

BPM Skills, BPMN, Business Analysis, Customer Experience, Digital Transformation

BPM Skills in 2021 – Hot or Not

To say that 2020 was unexpected would be an understatement. What will 2021 bring? Which process management skills will be hot and what is the role of process-related skills in the “new normal”? Check out the next edition of “BPM skills” post.

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BPM Skills, BPM Toolbox, Customer Experience, Digital Transformation

BPM Skills in 2020 – Hot or Not (part 2)

Did you enjoy the part 1 of post about BPM skills in 2020? Check the part 2!

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BPM Skills, BPM Toolbox, BPMN, Customer Experience, Digital Transformation

BPM Skills in 2020 – Hot or Not (part 1)

January is often time when we come up with resolutions for a new year. While it is easy to decide that we want to change something, change will not happen unless we start doing something differently. That’s why, like in the past years, I prepared for you post with suggestion regarding skills which will be

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BPM Events, BPM Toolbox, BPMN, Business Analysis, Customer Experience, Digital Transformation, Process improvement

Back to school 2019: free online courses for BPM professionals

Since holidays are over, it’s time for a new edition of this post 🙂 (You can also read the past editions from 2018, 2017, 2016, and 2015).

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BPM Skills, BPM Toolbox, BPMN, Customer Experience, Digital Transformation

BPM Skills in 2019 – Hot or Not

Chances are you have big plans for this year. But how to make those plans turn into reality? Even brightest idea does not transform into results without: a) Good old-fashioned hard work b) Knowledge what to do and how to do it. I cannot help you with point a, but for point b… 🙂 As

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BPM Toolbox, Customer Experience

How Can BPM and Customer Journey Mapping be Used Together?

Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives. Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to

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BPM Skills, BPM Toolbox, Customer Experience, Digital Transformation

BPM Skills in 2018 – Hot or Not

Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided. To help you make 2018 your best year ever I asked 20+ BPM experts about the

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