BPM books – 2017 reading list
Do you want to learn more about Business Process Management? Below you can find a list of BPM related books that I have read and recommend as well as those that I plan to read.
Do you want to learn more about Business Process Management? Below you can find a list of BPM related books that I have read and recommend as well as those that I plan to read.
Did you ever wonder how to convince executives to treat BPM as something more than just one more management method? Or how to make employees care?
Many of my readers asked those questions, so I decided to bring you answers 🙂
One of the main struggles of BPM practitioners is how to make organization care about Business Process Management. How to make sure that people will be interested in models you create? How to get the executive support for the process management initiative and what kind of support is sufficient?
Does it sound interesting? Read on…
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Everybody interested in Customer Experience (CEM) knows the quote about faster horses attributed to Henry Ford. But if asking customers what they want is not sufficient, what should we do instead?
To help you answer this question and show how do the BPM and CEM fit together I invited for an interview Steve Towers.
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The summer holidays are time to slow down a bit and think about what we are doing daily. It also applies to BPM where we often forget about things that really matter.
To give you fresh and common sense approach to BPM I invited for an interview Emiel Kelly.
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Digital Transformation is one of the most important trends shaping BPM currently. To give you overview of how does it link with BPM and what are the other hot topics in BPM I invited for an interview Pedro Robledo.
What were your plans for 2016?
Eat healthy food? Exercise daily? Learn the basics of BPM?
If you waited with the point 3 till now, it is a great time to make the first step 🙂
I already covered some great courses for people interested in BPM for 2015 and early 2016 and today I am happy to share with you list of (free) online courses for the second half of 2016.
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When I was a kid I enjoyed reading about heroes and gods from Greek mythology (and now I work for a company offering BPM tool called ADONIS – is it a coincidence?).
One of my favorite was the one of Theseus who defeated the Minotaur. To do so he had to enter the dangerous Labyrinth created by Daedalus. He would not make it without help from Ariadne as she gave him instructions and the thread, so that he would not get lost.
Today many organizations venture into realm of Digital Transformation. They want to become heroes for their customers (i.e. create outstanding Customer Experience).
Some will be successful – even though their CEOs will probably not be immortalized in myths 🙂 Some will fail.
What will make the difference? Having some guidance on what to do and proper tools supporting the Digital Transformation.
Neil Ward-Dutton from MWD Advisors shares tips on how to weave the ‘digital thread’ through your operations, products and services to support new customer experiences.
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Do you hear people asking “Why do we need to draw all those boxes and arrows” and wonder how to convince them that process modeling makes sense? What kind of models really create value for organization? Are there some guidelines that help you create useful models?
To help you answer those questions I have prepared for you interview with Sandeep Johal from Leonardo Consulting.
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One of the most common questions I hear from BPM Tips readers is: “I am developing BPM capabilities in organization. Where should I start? What are the things to focus on and how to make others care about BPM?”
To help you find answers for those questions I invited Roger Tregear from Leonardo Consulting for an interview.
Roger shares a lot of practical advice on things you should focus on, proper communication, finding right approach and size for the Office of BPM and many others.
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