BPM Skills in 2020 – Hot or Not (part 2)
Did you enjoy the part 1 of post about BPM skills in 2020? Check the part 2!
BPM Skills in 2020 – Hot or Not (part 1)
January is often time when we come up with resolutions for a new year. While it is easy to decide that we want to change something, change will not happen unless we start doing something differently. That’s why, like in the past years, I prepared for you post with suggestion regarding skills which will be […]
BPM Skills in 2019 – Hot or Not
Chances are you have big plans for this year. But how to make those plans turn into reality? Even brightest idea does not transform into results without: a) Good old-fashioned hard work b) Knowledge what to do and how to do it. I cannot help you with point a, but for point b… 🙂 As […]
How Can BPM and Customer Journey Mapping be Used Together?
Customer Journey Mapping is getting more and more visibility. Vendors are adding support for this kind of modeling to their tools. Companies start CJM projects as parts of larger Customer Experience initiatives. Sometimes organizations feel that the job of the BPM teams is not “hot” anymore and Customer Experience specialists can lead the organizations to […]
BPM Skills in 2018 – Hot or Not
Each year is a chance to make a change for yourself and your organization. But it will be a positive change only if you know what are the right things to focus on, and which ones should be avoided. To help you make 2018 your best year ever I asked 20+ BPM experts about the […]
BPM Skills in 2017 – Hot or Not
It’s Not Your Daddy’s BPM. Some of the things we were traditionally doing as BPM practitioners are no longer seen as important. New trends are emerging. Hype level is very high. Do you want to know which BPM skills will be really useful in 2017? I do 🙂 To help you focus on relevant things […]
Interview with Neil Ward-Dutton – how to weave a digital thread through your operations, products and services
When I was a kid I enjoyed reading about heroes and gods from Greek mythology (and now I work for a company offering BPM tool called ADONIS – is it a coincidence?). One of my favorite was the one of Theseus who defeated the Minotaur. To do so he had to enter the dangerous Labyrinth […]
Clay Richardson on Customer Journey Mapping and Lean Startup for BPM
If you had a chance to read recent post with predictions from top BPM influencers about hot BPM skills in 2016 you could notice Customer Journey Mapping being mentioned several times. To help you decide if you should consider adding it to your BPM toolbox, I invited Clay Richardson from Forrester Research for an interview. […]